Frigade has launched the Assist API, a tool that enables companies to integrate their AI agents with expert product knowledge, starting with a partnership with Retell AI. The API allows agents to handle onboarding, support, and in-app assistance without requiring additional documentation or knowledge bases.
TL;DR
- Frigade's Assist API enables companies to integrate their AI agents with expert product knowledge.
- The API allows agents to handle onboarding, support, and in-app assistance, starting with a partnership with Retell AI.
- The Assist API is framework-agnostic and works with any agent that can call a tool, including agents built on the Vercel AI SDK.
What happened
Frigade has launched the Assist API, which gives a company's own AI agent expert knowledge of that company's product. The API is the newest capability in the Frigade Assistant platform. The company's agent stays the only one its users talk to, and Frigade gives it the knowledge to handle onboarding, support, and in-app assistance.
Frigade acquires product knowledge by having its browser-based agent sign in to a customer's product with the same permissions a real user has, work through the real workflows, and build a model of what the product does and how its features connect. This process is repeated on every release, ensuring the agent's knowledge reflects the live version of the product.
The Assist API includes the platform Frigade already operates for its assistant customers. Support and customer experience teams can review every conversation their agent handled through Frigade, correct a response, and adjust what the agent knows, without engineering involvement.
Why it matters
The Assist API allows companies to keep control of their interface and users never see a second assistant. This covers customer onboarding and support together, providing a seamless experience for users.
The API is framework-agnostic and works with any agent that can call a tool, including agents built on the Vercel AI SDK. For enterprise customers, Frigade can run self-hosted with their own LLM keys, ensuring no product data leaves their environment.
The launch of the Assist API is a significant development for AI startups and developers, as it provides a new way to integrate expert product knowledge into AI agents. This can help improve the user experience and reduce the workload on support teams.
Key facts
- Frigade's Assist API is available now.
- The API is framework-agnostic and works with any agent that can call a tool, including agents built on the Vercel AI SDK.
- For enterprise customers, Frigade can run self-hosted with their own LLM keys, ensuring no product data leaves their environment.
- Frigade is SOC 2 Type II certified and GDPR compliant, with EU data residency available.
- Guidance runs with each user's own permissions, so the agent only sees what that user can already see.
- Frigade is founder-led, based in San Francisco, and backed by Y Combinator, Craft Ventures, La Famiglia, and the CEO of Vercel.
Context
The launch of the Assist API comes as more and more software companies are shipping their own AI agents. These agents typically answer product questions by retrieving from a knowledge base or help center, which can become outdated and inaccurate.
Frigade's approach is different, as it acquires product knowledge by having its agent work through the real workflows and build a model of what the product does. This ensures the agent's knowledge reflects the live version of the product.
The Assist API is the newest capability in the Frigade Assistant platform, which is used by software companies across logistics, automotive, developer tools, and global employment.