Polimill's QommonsAI, a generative AI platform for public-sector workflows, is now used by 1,050 municipalities and 550,000 public employees across Japan. The platform, built with OpenAI technology, is evolving into a public OS for municipal work in the country.
TL;DR
- Polimill's QommonsAI is now used by 1,050 municipalities and 550,000 public employees in Japan.
- The platform is built with OpenAI's GPT models and Codex, which have accelerated development speed by 3-5x.
- QommonsAI is evolving into a public OS for municipal work, with plans to introduce a super agent that brings together multiple specialized AI systems and private-sector apps.
What happened
Polimill began with Surfvote, a platform for citizens to exchange views about politics and society. As the company worked with local governments, it identified a structural challenge: public-sector teams were consumed by daily operations and had little time to reflect citizens' voices in policy.
To address this, Polimill started building a generative AI platform for public-sector workflows and released QommonsAI in October 2024. The platform provides specialized AI across areas such as assembly response, public services, social welfare, and legal search.
QommonsAI is built with OpenAI technology, including GPT models and Codex. The platform has accelerated development speed by 3-5x and is evolving into a public OS for municipal work in Japan.
Why it matters
QommonsAI is used by 1,050 municipalities and 550,000 public employees across Japan, making it a significant player in the public-sector AI market.
The platform's ability to unify and make searchable administrative information across municipalities is a major advancement in the field of public-sector AI.
Polimill's plans to introduce a super agent that brings together multiple specialized AI systems and private-sector apps could further revolutionize the way municipalities operate.
Key facts
- QommonsAI is used by 1,050 municipalities and 550,000 public employees across Japan.
- The platform is built with OpenAI's GPT models and Codex, which have accelerated development speed by 3-5x.
- QommonsAI provides specialized AI across areas such as assembly response, public services, social welfare, and legal search.
- The platform includes operational controls that let administrators review feature usage history and limit which models are available according to organizational policy.
- Polimill plans to introduce Qommons ONE, a store where outside companies can provide applications for municipalities, in fall 2026.
- Qommons ONE will feature a super agent that brings together multiple specialized AI systems and private-sector apps.
- OpenAI's hands-on support has accelerated Polimill's development work, including sharing best practices from advanced global examples and providing tailored information.
- QommonsAI's value extends beyond faster information search, with less-experienced employees using AI and accumulated administrative information to draft policy proposals that approached the quality of proposals from veteran officials.
Context
The use of AI in the public sector is a growing trend, with governments around the world looking to leverage the technology to improve efficiency and better serve citizens.
OpenAI's GPT models and Codex are widely used in the AI industry, with applications ranging from natural language processing to code generation.
The development of a public OS for municipal work could have significant implications for the way governments operate, with the potential to improve efficiency, transparency, and citizen engagement.
