ServiceNow and OpenAI have expanded their partnership to integrate ChatGPT with ServiceNow workflows, enhancing enterprise AI capabilities. The collaboration also includes cybersecurity improvements and new AI-driven risk assessments.
TL;DR
- ServiceNow and OpenAI have deepened their partnership to integrate ChatGPT with ServiceNow workflows, enabling secure and governed enterprise actions.
- The collaboration includes new Security and Risk solutions powered by OpenAI models and voice-driven governance for AI risk assessments.
- Both companies will use each other's technologies internally, with OpenAI adopting ServiceNow for its operations and ServiceNow integrating ChatGPT Work and Codex for employees.
What happened
ServiceNow and OpenAI have announced an expanded partnership to integrate ChatGPT with ServiceNow workflows. This integration allows customers to complete governed and secure ServiceNow workflows through ChatGPT, leveraging OpenAI models and ServiceNow's Action Fabric.
The partnership introduces a new ServiceNow plugin for ChatGPT, enabling developers to build applications that inherit ServiceNow context and governance. Additionally, the companies are collaborating on Security and Risk solutions powered by OpenAI cyber models and a Codex integration in AI Workflow Factory.
ServiceNow's Super Intelligence Control Tower will use OpenAI voice models to facilitate more seamless user interactions for AI risk assessments. OpenAI is also joining ServiceNow's Control Tower Alliance as a founding member, which aims to help enterprises adopt trusted AI at scale.
Why it matters
This partnership enhances enterprise AI capabilities by enabling secure and governed actions through ChatGPT integration. It allows teams to build applications, resolve IT requests, and respond to security issues with enterprise context, permissions, and approvals.
The collaboration on Security and Risk solutions powered by OpenAI models helps teams identify, triage, validate, and mitigate enterprise attack paths, improving cybersecurity measures.
Both companies will use each other's technologies internally, with OpenAI adopting ServiceNow for its operations and ServiceNow integrating ChatGPT Work and Codex for employees. This internal adoption demonstrates the confidence and potential of the partnership.
Key facts
- ServiceNow and OpenAI have expanded their partnership to integrate ChatGPT with ServiceNow workflows.
- A new ServiceNow plugin for ChatGPT enables governed and secure workflows.
- The collaboration includes Security and Risk solutions powered by OpenAI cyber models.
- ServiceNow's Super Intelligence Control Tower will use OpenAI voice models for AI risk assessments.
- OpenAI is joining ServiceNow's Control Tower Alliance as a founding member.
- OpenAI plans to use ServiceNow across its operations.
- ServiceNow plans to make ChatGPT Work and Codex available to employees.
- The partnership aims to help enterprises move seamlessly from AI reasoning to governed action.
Context
This partnership is significant in the broader AI landscape as it demonstrates the growing integration of AI models like ChatGPT into enterprise workflows. It highlights the increasing importance of governance, security, and context in AI-driven actions.
The collaboration between ServiceNow and OpenAI is part of a broader trend of AI companies partnering with enterprise software providers to enhance AI capabilities in business operations. This trend is driven by the need for secure, governed, and scalable AI solutions in enterprises.
The partnership also underscores the importance of AI in cybersecurity, with the integration of OpenAI models into ServiceNow's Security and Risk solutions. This collaboration aims to improve the identification, triage, validation, and mitigation of enterprise attack paths, addressing the growing cybersecurity challenges faced by businesses.
